Privacy Policy

Arizona Structural Experts ("ASE," "we," "us," or "our") operates azstructuralexperts.com (the "Site") and provides structural engineering services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

By using the Site or submitting information through it, you agree to the practices described here.

We collect two categories of information:

a) Information you provide directly

• Contact-form submissions: your name, email address, phone number, company, project type, and project description.
• SMS opt-in: if you check the SMS-consent box, we record that consent along with the phone number you provided so we can send you related text messages.

b) Information collected automatically

• Usage data: IP address, browser type, device, pages viewed, referring URL, and general location.
• Cookies and similar technologies: we use first-party cookies for basic site function and analytics. You can control cookies through your browser settings.

• Respond to your project inquiry.
• Provide project estimates and communicate about your engagement.
• Send text messages if — and only if — you have opted in.
• Improve the Site and understand how visitors use it.
• Comply with legal obligations and enforce our Terms.

We do not sell your personal information, and we do not share it with third parties for their independent marketing purposes.

If you provide your phone number and check the SMS-consent box on our contact form, you agree to receive text messages from Arizona Structural Experts. Specifically:

• Message types: project scheduling and reminders, quote follow-ups, engagement confirmations, and other communications about your inquiry or project.
• Message frequency: message frequency varies based on your project.
• Opt-out: reply STOP at any time to unsubscribe. You will receive one final confirmation message.
• Help: reply HELP at any time for assistance, or contact us at admin@azstructuralexperts.com.
• Cost: message and data rates may apply, depending on your mobile carrier plan.
• Consent is not a condition of purchase. You may inquire about, quote, or engage ASE without agreeing to receive text messages.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile information (phone number, consent record, and messaging history) is never shared with third parties for marketing purposes. It is used solely to deliver the messages you have opted in to receive.

We use a limited set of trusted service providers to operate the Site and communicate with you. Each has its own privacy policy governing how they handle data:

• Firebase (Google) — hosting, database, and authentication for admin functions.
• Vercel — website hosting and delivery.
• Resend — transactional email delivery for form submissions and confirmations.
• Client Tether — customer relationship management and, where applicable, SMS delivery under our A2P 10DLC registration.

We retain inquiry records and project communications for as long as needed to serve you and for a reasonable period afterward to comply with our record-keeping obligations. You may request deletion of your information by emailing us at the address below.

• You may opt out of SMS at any time by replying STOP.
• You may request a copy of the information we hold about you.
• You may request correction or deletion of your information.
• You may disable analytics cookies through your browser or a privacy-focused browser extension.

To exercise any of these rights, email admin@azstructuralexperts.com.

The Site is intended for business and professional use and is not directed to children under 13. We do not knowingly collect personal information from children.

We take reasonable technical and organizational measures to protect the information we collect, including encrypted transport (HTTPS) and access controls on our administrative systems. No system is perfectly secure; we cannot guarantee absolute protection.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Site after changes constitutes acceptance.

Questions about this Privacy Policy or our data practices should be directed to:

Arizona Structural Experts
Phoenix, Arizona
Email: admin@azstructuralexperts.com